Advanced Communications Skills
Description
In an environment where departments and outside agencies are recognised as genuine stakeholders or customers, we can all benefit from understanding how the impact of communications will help build collaboration and long lasting relationships.
Who should attend?
Any one who recognises the importance of stakeholder/customer relationship building through the development of a better understanding and practical application of communication techniques.
Who will the workshop benefit?
Enjoy the benefits of people’s perception of your leadership qualities
Engender productive working relationships with key parties
Influence the impression you give to others of your organisation
Course Overview
This workshop can be made as theoretical or practical as required by the group and flexible in terms of needs. In order to enable learning outcomes to be achieved in a unique and fun way it will include discussion, debates and a critical exploration of:
- The implications of a stakeholder focused education-business environment
- The importance of communication for impact
- The fundamentals of trust in a communication message
- Building stakeholder/customer relationships through trust
- Examining progress
- Smoothing the path of stakeholder/customer conflict
- Dealing with difficult personalities
- Making stakeholder/customer communication key to the business culture
Course Facilitator
Rhodri Powell is a corporate performance coach with considerable workforce development experience in FTSE100, 300 and SME companies. He specialises in improving the mindset, communication skills and behaviour of executives by coaching staff, managers and directors in leadership behaviour, communication skills, business strategy and career planning.
Rhodri has a background in management and leadership consultancy, careers coaching and psychological confidence building, holding a Sportsmind “Mental Mastery” qualification, together with advanced executive coaching credentials. As a consultant and trainer he has been heavily involved in the management development and transition in the quarrying, aggregates and steelworks industries in the UK. Committed to the improved performance of the individual, his emphasis is on learning, action and implementation for real change.
