Emotional Intelligence for Impact
Description
Emotional Intelligence (EQ) is a relatively recent behavioural model, rising to prominence again in the mid 90’s and now an integral part of more formal management training and development at all levels. EQ is increasingly relevant to organisational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential.
Who should attend?
Managers who want to explore new principles to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential.
Who will the workshop benefit?
The Workshop is intended as an introduction to Emotional Intelligence for managers at all levels. The workshop uses a combination of theory and EQ Models, practicals and role plays to enable learning outcomes to be achieved in a unique and fun way. EQ is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, stress management, customer relations and customer service, and much more.
Course Overview
This workshop can be made as theoretical or practical as required by the group and flexible in terms of needs. In order to enable learning outcomes to be achieved in a unique and fun way it will include discussion, debates and a critical exploration of:
- EQ in Management and Leadership
- Emotional Intelligence and Effective Communication
- Understanding yourself, your goals, intentions, responses and behaviours.
- Understanding others, and their feelings.
- Managing your own emotions.
- EQ and Motivation
- Recognising and understanding other people's emotions.
- Managing relationships, i.e., managing the emotions of others.
- EQ and Stress Management
Course Facilitator
Mark Pinches followed a successful sales and marketing career in the pharmaceutical industry working with both Glaxo and the American pharmaceutical giant Merck Sharp & Dohme. After moving into a training role, Mark developed a specific interest in management training & development. Mark then gained a Short Service Commission in the British Army and worked for the United Nations as a Senior Operations Liaison Officer before returning to the Army to complete a contract as a Staff Officer at the MOD Headquarters of Doctrine & Training, eventually leaving the Army in the rank of Major.
He has gained over 25 years experience in successfully applying his principles in a vast number of fields ranging from Formula One Motor Racing and Professional Sport through to Heavy Manufacturing and Consultative Sales Teams. Mark also lectures at university and college level and is both an assessor and verifier for all levels of The Institute of Leadership Management (ILM) courses on behalf of Wales’s 2nd largest teaching establishment’s commercial business development wing. He currently specialises in management and leadership development particularly in relation to change and stress management and their impact on performance. During his career, he has worked in a consulting capacity within a number of fields, including banking, information technology, education, local government, health care, insurance, manufacturing, police and emergency services, sales, marketing and the legal profession.
